Most Asked Question By Our Customers In Courier Industry

Q. What Is Volumetric Weight And How To Measure It While Sending Packages Internationally.

Ans. V. weight or actual whichever is higher that will be Charged V. weight means when shipment takes place more Space than its actual weight. for calculating v.w we Should measure all the 3 sides of the parcel -height*width*length in cm Multiply off the sides and then divided by 5000.whatever figure will be Come that will be charged. all the major companies like DHL, FedEx, UPS, TNT, Aromax use this formula only to Calculate the v.m. (LXHXW/5000)=chargeable weight.

Q. How To Differentiate B/W DHL And Other Companies?

Ans. After the booking client will get the tracking no. which must be Tracked on the DHL website of no. is being tracked and showing results It means the packet is booked with DHL only.

Q. What Is Custom Duty, Who Will Pay This And Who Will Get Clear The Shipment From The Custom?

Ans. Customs duty is charged on the airport of the destination country It is charged by the government. If the packet is going with a DHL courier then DHL will be responsible to get the packet clear from the custom but it would be paid by the customer only.

Q.If We Send Our Packet Through DHL Then Do We Need To Pay Custom Clearance Process Charges To The DHL Company?

Ans. The receiver will be 100% liable to pay customs duty no. charges will be charged for CCP actually this is included in courier charges only which was paid by the shipper at the time of booking.